Privacy Policy

We respect your privacy. This Privacy Policy explains how the Makan Taxi customer app and driver app (“the App”) collect, use, and protect your information when you use our services.

If you have any questions, contact us:

• Email: taximakan@gmail.com
• Phone: +964 7501684553
• Working Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (GMT+3)

Information We Collect

Account & Profile Information

• Customer App: name, phone number, profile photo (if provided), and other basic account details.
• Driver App: name, phone number, profile photo (if provided), vehicle and license details (as required for driver verification).

Location Information

• Customer App: pickup and destination locations, and location used to show nearby drivers and improve booking accuracy (depending on your permissions).
• Driver App: real-time location during availability and rides, including route/location updates needed to complete trips and provide tracking.

Ride & Service Information

• ride IDs, ride history, pickup/destination details, timestamps, fare and payment status, and support/complaint messages you send.

Device & App Information

• device type, operating system version, app version, and notification token (for push notifications).
• basic diagnostics needed for stability and troubleshooting.

How We Use Your Information

We use your information to:

• create and manage your account
• process ride requests and assign drivers
• provide navigation and tracking features during active rides
• calculate fares, minimum fares (if applicable), and commissions/subscriptions (driver-side)
• send important notifications (ride updates, service messages, security notices)
• provide customer/driver support and resolve disputes
• improve app performance, reliability, and safety

Sharing of Information

We do not sell your personal information.

We may share limited information in these cases:

• Between customer and driver during a ride (e.g., name/first name, phone number if enabled, pickup/destination, and live location during the trip).
• With service providers (e.g., messaging/push notification providers, cloud infrastructure) to operate the App.
• For legal and safety reasons if required by law or to protect users, drivers, and the platform.

Location Permissions

Location access is essential for core features:

• Customers can book rides and see driver progress.
• Drivers can receive ride requests, navigate, and share live location during trips.

You can change location permissions in your device settings. Some features may not work without location access.

Data Retention

We keep information only as long as needed to:

• provide the service
• comply with legal obligations
• resolve disputes and enforce policies

We may retain certain records (e.g., ride history) for operational, safety, and compliance reasons.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, but we work to prevent unauthorized access, misuse, or disclosure.

Your Choices & Rights

Depending on your local laws, you may be able to:

• access or update your account information
• request account deletion
• opt out of non-essential notifications (ride-critical notifications may still be sent)

To request changes or deletion, contact us at taximakan@gmail.com.

Children’s Privacy

The App is not intended for children. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will provide notice through the App or other appropriate channels.

Contact Us

For questions, requests, or concerns about privacy:

• Email: taximakan@gmail.com
• Phone: +964 7501684553
• Working Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (GMT+3)